Refund and Cancellation Policy
Thank you for choosing our cleaning service. Please read our refund and cancellation policy carefully to understand the terms.
1. **Booking Deposit**: A 25% non-refundable deposit is required to secure all bookings. This ensures that we can allocate resources and time for your service.
2. **Cancellations**:
a. If you cancel more than 48 hours before the scheduled service, you will not be charged any additional fees. However, the deposit is non-refundable.
b. If you cancel within 48 hours of the scheduled service, a cancellation fee of 50% of the total service cost will be charged, in addition to the non-refundable deposit.
3. **Rescheduling**:
a. You may reschedule your appointment for free if you notify us more than 48 hours before the scheduled service.
b. If you reschedule within 48 hours of the appointment, a rescheduling fee of 25% of the total service cost will be charged.
4. **No-shows**: If you are not present at the location at the time of the scheduled service and have not provided prior notice of cancellation or rescheduling, you will be charged the full amount of the service.
5. **Refunds**:
a. Refunds, if applicable, will be processed within 14 business days.
b. The 25% deposit is non-refundable under any circumstances.
c. Refunds will only be issued to the original payment method.
6. **Service Quality Issues**: If you are not satisfied with the quality of the service provided, please contact us within 24 hours of the service completion. We will assess the situation and, if deemed appropriate, may offer a partial refund or re-cleaning at our discretion.
7. **Force Majeure**: In the event of circumstances beyond our control, such as natural disasters, extreme weather conditions, or government restrictions, we reserve the right to cancel or reschedule appointments. In such cases, we will work with you to find a mutually agreeable solution.
By booking a service with us, you agree to this refund and cancellation policy. Please contact us if you have any questions or need further clarification.